Terms of Service

These Terms of Service (the “Terms”) govern access to and use of the SiteSignal platform provided by SiteSignal LLC (“SiteSignal”). By creating an account, accepting an order form, or using the service, the customer entity (“Customer,” “you”) agrees to these Terms.

If you and SiteSignal have signed a master services agreement or order form, that document controls wherever it conflicts with these Terms. Our Data Processing Addendum and Privacy Policy are incorporated by reference.

The individual accepting these Terms represents that they are authorized to bind the Customer entity.

SiteSignal is a multi-tenant service. Each Customer occupies a logically isolated organization, and access to organization data is enforced by row-level security policies at the database layer in addition to application-level checks.

• Roles: each user is assigned Admin, Project Manager, Executive, or Viewer. Permissions are enforced server-side on every request.
• Admin responsibility: Customer admins control who is invited, what role they hold, and when access is revoked. You are responsible for the actions of your users and for promptly deactivating departed personnel.
• Credentials: you must keep credentials confidential and notify us at security@getsitesignal.io of any suspected compromise. Organization-enforced multi-factor authentication is available and recommended.
• Named users: accounts are for named individuals and may not be shared between people.

You agree not to, and not to permit any user to:

• Attempt to access another organization's data, probe tenant boundaries, or circumvent authentication or authorization controls.
• Reverse engineer, decompile, or create derivative works from the service, except where that restriction is unenforceable by law.
• Resell, sublicense, or provide the service to third parties as a service bureau, unless expressly permitted in an order form.
• Upload malicious code, or use the service to store or transmit unlawful, infringing, or harmful content.
• Conduct load, penetration, or vulnerability testing without prior written authorization. Coordinated testing is welcomed — write to security@getsitesignal.io.
• Use the service in a way that degrades performance or availability for other customers, including through automated scraping or excessive API volume.

We may suspend access without notice to protect the security, integrity, or availability of the service, and will restore access as soon as the risk is resolved.

You own your data. As between the parties, Customer retains all right, title, and interest in all project data, documents, and other content submitted to the service. SiteSignal claims no ownership over it.

You grant SiteSignal a limited, non-exclusive license to host, process, transmit, and display customer data solely to provide and support the service, to comply with law, and as otherwise instructed by you.

• We do not sell customer data.
• We do not use customer data to train machine learning models, and our AI provider does not train on our business API inputs or outputs.
• Export is always available: admins can download all organization records as CSV at any time at no charge.
• We may generate aggregated, de-identified statistics that cannot reasonably identify Customer or any individual, and may use those to operate and improve the service.

SiteSignal includes AI-assisted features: risk narratives, recovery plan suggestions, and drafted weekly status reports. These outputs are assistive decision support, not professional advice.

• AI output is not legal, financial, engineering, accounting, or construction-means-and-methods advice, and does not replace the judgment of a licensed professional.
• Output may be incomplete or incorrect. It is generated from the data your team enters, and it inherits any errors, gaps, or staleness in that data.
• Every AI output is presented as a draft for human review. Status reports must be explicitly approved before they are sent.
• Risk scores (Red/Yellow/Green) are produced by a deterministic rules engine from your own numbers; the AI layer adds interpretation on top of that score and does not set it.
• You are solely responsible for decisions made in reliance on AI output, including contract, claim, schedule, and budget decisions.

We describe exactly what data is sent to our AI provider in the Privacy Policy. AI features can be disabled at the organization level on request.

Paid plans are sold by subscription under an order form. SiteSignal bills by invoice for Professional, Business, and Enterprise plans — there is no self-serve card checkout.

• Term: subscriptions run for the term stated in the order form and renew for successive terms of the same length unless either party gives written notice at least 30 days before the renewal date.
• Payment: invoices are due net 30 from the invoice date unless otherwise agreed. Payment may be made by ACH, wire, or check.
• Late amounts: undisputed amounts more than 30 days past due may accrue interest at 1.0% per month or the maximum permitted by law, whichever is lower, and may result in suspension after written notice.
• Fee changes: rates are fixed for the committed term. We may adjust rates at renewal with at least 45 days' written notice.
• Taxes: fees are exclusive of sales, use, VAT, and similar taxes, which are Customer's responsibility except for taxes on our income.
• Non-refundable: fees are non-refundable except as expressly stated in these Terms or an order form.

Plan changes and quotes: sales@getsitesignal.io.

Each party may receive information of the other that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”). Customer data is Customer's Confidential Information. The non-public elements of the service, including pricing and security documentation, are SiteSignal's Confidential Information.

The receiving party will use Confidential Information only to perform under these Terms, will protect it with at least reasonable care, and will limit access to personnel and advisors with a need to know who are bound by comparable obligations. These duties survive for three years after termination, and indefinitely for trade secrets.

Confidential Information does not include information that is or becomes public through no fault of the receiving party, was already known without duty of confidence, or is independently developed. Disclosure compelled by law is permitted with prompt notice where legally allowed.

SiteSignal warrants that it will provide the service in a professional and workmanlike manner and will not materially reduce the security measures described on the Security page during a paid term.

Except as expressly stated, the service is provided “as is.” SiteSignal disclaims all other warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that risk scores or AI output will be accurate or will predict project outcomes.

Uptime service level commitments, where offered, are stated in the applicable order form or master services agreement rather than here.

Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, or loss of goodwill, even if advised of the possibility.

Each party's total aggregate liability arising out of or related to these Terms will not exceed the fees paid or payable by Customer to SiteSignal in the twelve months preceding the event giving rise to the claim.

These limits do not apply to: Customer's payment obligations; a party's indemnification obligations under the section below; breach of confidentiality obligations; or liability that cannot be limited under applicable law. Liability allocation in our DPA is subject to these same limits, taken together and not cumulatively.

By SiteSignal. We will defend Customer against third-party claims alleging that the service, as provided by us and used in accordance with these Terms, infringes a US patent, copyright, or trademark or misappropriates a trade secret, and will pay damages finally awarded or amounts we agree in settlement. If the service becomes subject to such a claim, we may procure the right to continue use, modify the service, or terminate the affected subscription and refund prepaid unused fees.

By Customer. You will defend SiteSignal against third-party claims arising from customer data or from your use of the service in violation of these Terms or applicable law, and will pay damages finally awarded or amounts you agree in settlement.

Indemnification is conditioned on prompt written notice, sole control of the defense by the indemnifying party, and reasonable cooperation.

• Either party may terminate for material breach if the breach is not cured within 30 days of written notice.
• Either party may terminate immediately if the other becomes insolvent or enters bankruptcy or similar proceedings.
• On termination, Customer's right to access the service ends. Customer may export all data before the effective date, and may request export assistance for 30 days after.
• We will delete or return customer data within 30 days of written request following termination, subject to backup rotation described in the Privacy Policy.
• Sections that by their nature should survive — including customer data ownership, confidentiality, disclaimers, liability limits, indemnity, and governing law — survive termination.

These Terms are governed by the laws of the State of Delaware, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods. The state and federal courts located in Delaware have exclusive jurisdiction, and each party consents to venue there.

The parties will attempt in good faith to resolve any dispute through escalation to senior representatives for 30 days before filing suit. Either party may seek injunctive relief at any time to protect intellectual property or confidential information.

Note for procurement: governing law and venue are negotiable for enterprise agreements and are frequently amended in an MSA. Raise it with legal@getsitesignal.io during redlines.

• Changes: we may update these Terms with at least 30 days' notice to customer admins. Material changes take effect at the next renewal for customers under an active committed term.
• Assignment: neither party may assign these Terms without consent, except to a successor in a merger or sale of substantially all assets, on written notice.
• Force majeure: neither party is liable for delay caused by events beyond its reasonable control, excluding payment obligations.
• Publicity: we will not use Customer's name or logo publicly without prior written consent.
• Severability and waiver: if a provision is unenforceable, the rest remains in effect. A failure to enforce is not a waiver.
• Entire agreement: these Terms, the DPA, the Privacy Policy, and any order form are the entire agreement and supersede prior discussions.

SiteSignal LLC — contract and legal notices: legal@getsitesignal.io

Sales and plan changes: sales@getsitesignal.io · Support: cody@getsitesignal.io · Security: security@getsitesignal.io